Having the best ongoing support in the market is something we take great pride in and is crucial to our success and one of the reasons we have such close ongoing relationships with our customers. We have implemented a number of procedures to ensure our clients have the best possible support in the market.
We are available at all times that your businesses is in operation, we have remote support meaning we can access your system from any were our staff have internet access, office, home, our mobile phones ensuring we can resolve issues in a matter of minutes without our customers having to wait for a technician to come on site.
One of our main differences in support from most other point of sale companies is that we do not charge for call out fees between business hours Monday to Friday for support related issues, rather our customers pay a yearly support fee which covers them for anything they may require from us through out the year, this means our customers know what there budget is for there POS system every year. Where as other pos companies have yearly telephone support and then hourly rates for call outs given customers unexpected costs that can hurt there business. Once again this outlines our ongoing commitment to assisting our customers to be successful and maintaining great working relationships with our customers.
We pride ourselves on having the best support in the market.